Q: Who is SleepTest.com?
A: SleepTest.com is a national home sleep test service, driven with purpose and integrity to serve patients and clinicians with diagnoses of sleep apnea and sleep disordered breathing, supported by board certified sleep physicians.
Q: Is SleepTest.com HIPAA compliant?
A: Absolutely! We have studied HIPAA compliance endlessly to ensure our organization, our members and our clients are protected. We have the safest model in the home sleep test arena, providing all of our members with complimentary, HIPAA compliant, patient portals to submit prescriptions and retrieve sleep test results.
Q: Which type of HST device does SleepTest.com use?
A: SleepTest.com currently utilizes the ResMed ApneaLink Air, Type III home sleep test device.
Q: Why does SleepTest.com choose to utilize the ResMed ApneaLink Air device?
A: SleepTest.com has found the ApneaLink Air, by ResMed to be incredibly user friendly and suffices two of our core values: Patient-Centric and Service. In addition, SleepTest.com likes the ApneaLink Air because it meets the criteria requested by most insurance plans and policies, as well as the fact that it can decipher between central and obstructive apnea, providing a more accurate score of positional apnea over other devices that do not surround the patient’s chest.
Q: What is the average turn-around time for home sleep test results?
A: Our goal is to supply SleepTest.com members with home sleep test results accompanied by the diagnosis by a board certified sleep physician within 3-5 business days after the home sleep test device is received from the patient.
Q: As a SleepTest.com member, do I need to buy or lease home sleep test devices?
A: No! SleepTest.com provides home sleep test devices for all referred patients, from current members, at no cost. No purchase or rental of the sleep test devices is required.
Q: Does SleepTest.com serve all 50 states in the USA?
A: Yes. SleepTest.com provides home sleep tests and diagnoses by board certified sleep physicians in all 50 states, but it is the responsibility of the member to do their own research to ensure they are following along with their state protocols and scope of practice.
Q: How does a SleepTest.com member submit prescriptions for patient referrals?
A: SleepTest.com has the most innovative and safest process to submit prescriptions for home sleep tests. All members are provided with their own username and password to our HIPAA compliant patient portal where you can simply drag and drop, or upload prescriptions with patient health information. Become a member and we’ll show you how!
Q: How does SleepTest.com call and schedule patients? My previous sleep test provider called my patient 3 times a day and left message every day like a telemarketer.
A: At SleepTest.com we are highly motivated by one of our key, core values: Patient-Centric; therefore we proactively seek to exceed patient expectations by putting ourselves in their shoes. SleepTest.com will only call your patient during the time requested by the patient on your custom prescription. We will also alert you if the patient has declined their home sleep test and why they declined in effort to find another option.
Q: Can I order home sleep tests for baseline diagnoses, titration and/or efficacy results from SleepTest.com?
A: Absolutely! Our easy to use, customized SleepTest.com prescription allows you to choose which type of home sleep test you would like to order for your patient. You choose, and we’ll process!
Q: How does a SleepTest.com member retrieve sleep test results?
A: SleepTest.com has the most innovative and safest process to retrieve sleep test results. All members are provided with their own username and password to our HIPAA compliant patient portal where our members can simply login with their username and password, and retrieve sleep test results immediately. Become a member and we’ll show you how!
Q: What if I lose my patient’s sleep test results? How do I retrieve them?
A: No problem! We know this can be an issue and we’ve already found a solution for you. SleepTest.com hosts your patients’ sleep tests results in your personal, HIPAA compliant portal where you can revisit sleep test results if and when needed. Even though we’d love to hear from you, no need to call! You are in control.
Q: I’ve always had an issue with tracking my patients during their sleep test process. How does SleepTest.com help me manage this process?
A: We know this is a hassle and we have a solution. You will get an automated response immediately following your prescription submission, then we will send you step-by-step patient notifications all the way through the process until your sleep test results are prepared for you.
Q: How much will my patients pay for a home sleep study?
A: SleepTest.com works with all patients and their medical insurance plans to provide ethical and cost effective pricing to patients, minimizing barriers to treatment in today’s world with extremely high deductibles. Call us for a live, webinar tour and we’ll explain exactly how that works.
Q: What if my patient’s sleep tests results don’t host enough data for a diagnosis?
A: No problem! We will retest your patients at no cost if there is an issue with collecting the necessary data to determine their sleep patterns.
Q: Which kind of clinicians does SleepTest.com serve?
A: SleepTest.com serves a large variety of clinicians in the medical and dental arenas, including but not limited to dentists, orthodontists, oral surgeons, primary care physicians, ENTs, ER physicians, cardiologists and more.
Q: Does SleepTest.com bill the patient’s medical or dental insurance?
A: SleepTest.com utilizes a patient’s medical insurance to bill the patient’s sleep study. Most medical PPO plans allow for this type of procedure. Our team will proactively run a verification of benefits and explain to your patients prior to shipping the home sleep test unit.
Q: Is SleepTest.com an in-network or out-of-network medical service?
A: SleepTest.com is an out-of-network medical service. Give us a call and we’ll gladly explain why this is a benefit to your practice and your patient.
Q: What if my patient doesn’t have medical coverage for a home sleep test?
A: No problem! We’ve implemented a friendly, private cost to patients who do not have medical benefits that cover the home sleep test. We call it “Self-Pay”. It’s quick and easy! It is our mission to see all patients tested and treated to minimize the millions of people in the USA that suffer with OSA. We will do whatever we can to help you and your patient!
Q: Can my appointed, medical biller integrate with the SleepTest.com portal?
A: Yes. This eliminates a whole step on behalf of your patient and keeps us in line with another one of our core values: Expeditious! Once agreed upon by the member and medical biller, access is granted into the SleepTest.com HIPAA compliant patient portal so the medical biller is triggered for instant verification of benefits with our preferred partners. Contact us and your medical biller for more details.
Q: Can Medicare patients utilize their benefits with SleepTest.com program?
A: SleepTest.com is not currently billing Medicare benefits for home sleep testing. We encourage all Medicare patients to follow state parameters, seeing their primary care physician for a face-to-face visit, and then be referred for their sleep test. SleepTest.com will however test any patient as a private “Self-Pay” patient with our affordable model should the referring clinician wish.
Q: How can I learn more about the SleepTest.com program and packages?
A: Just click on the Contact Us tab in our website and submit your information. One of our friendly team members will reach out to plan a time to demonstrate our program for you via a live, webinar tour. Or, just pick up the phone and give us a call!
Q: The SleepTest.com program sounds great! How do I enroll?
A: Simply click on the Get Started tab in our website and fill in the enrollment information. Once submitted, one of our friendly team members will collect the required documents and plan a time to educate you on how to submit prescriptions and retrieve sleep test results.
Q: How do I contact customer service for live help at SleepTest.com?
A: Click on the Contact Us tab in our website for more details and give us a call, or shoot us an email. Our team will get back to you within 1-2 business days. Or call us at 630-845-4384. We are eager and ready to help you and your patients.
Q: How much does it cost to become a SleepTest.com member?
A: New members can join at three different levels which have their own fee structures. You simply evaluate which is best for you and we’ll move forward! SleepTest.com packages include testing and diagnostics, our Training Toolkit with AGD approved clinical education, and marketing toolkit to marketing your practice. What do you need to be successful? Tell us and we’ll help you choose which package suites your needs best.
Q: Does SleepTest.com provide any doctor and/or staff training?
A: Yes. Purchase the SleepTest.com Plus or Premier Packages, which include a Training Toolkit, and you will learn with our AGD approved, online clinical education lessons. No need to fly your team to the next sleep lecture across the country!
Q: Does SleepTest.com provide any marketing tools?
A: Yes. Purchase the SleepTest.com Premier Package that includes our Marketing Toolkit, hosting multiple marketing components that will boost your productivity and bring more patients in your door.
Q: What are SleepTest.com's hours of operation?
A: SleepTest.com customer service is open for members and patients from 8am to 5pm CST.